What is the Ohio Child Support Customer Service Web Portal
The Ohio Child Support Customer Service Portal is Ohio's web-based application which provides our customers easy on-demand access to their case information, currently on file with the child support agency.
Once a customer is registered to use the Ohio Child Support Customer Service Portal, they can quickly and conveniently view personal, address, employment and health insurance information, along with, support order and payment information (two years of support payment information can be viewed and printed). Customers can also send messages to their county CSEA, as well as, request updates to their address, employment and/or health insurance information by using the portal's Message Center.
Registered customers have the option to receive e-mail notification when the required address, employment and/or health insurance information is missing in our system for them. In addition, customers can be notified when payments are sent to them. If multiple payments are sent on the same day, the customer will only receive one notification.
As of 1/1/2017 the Geauga County Child Support Division stopped providing payment history prints and payment information over the phone as these are both available in the Ohio Child Support Customer Service Web Portal.
Balance and payment information can also be obtained by calling 1-800-860-2555.
How to Register
Step 1: Establish User ID and Password
Instructions: Select “Creating an Account ” from the Login Page. Enter your name, e-mail address (must be unique and not be shared by any other registered portal customer), User ID and Password you would like to use to access the portal on the “New Account Registration” Page. You will receive a confirmation once complete. Write down the user ID, password and e-mail used to register and place in a secure location for future access.
Step 2: Login to your e-mail to Activate your Account
Instructions: Login to your e-mail and find the email titled “Account Activation Link from ODJFS” from DoNotReply@childsupport.ohio.gov.* Open the email and click on the link within 96 hours of receiving the e-mail. Once the link is clicked, your account will be activated.
Step 3: Verify your Relationship to a Child Support Case
Instructions: Click the link on the New Account Activation Confirmation page to return to the Child Support Customer Service Portal Login Page and enter your new User ID and Password.
Step 4: Enter your Case Information
Instructions: Enter your Child Support Case Number (beginning with a 7) and your Social Security number on the “New User Authorization” Page and select “Continue.”
- If you are ordered to receive support on ANY case, you will be required to enter the last four digits of your e-QuickPay® card number or your direct deposit account number.
- If you are ordered to pay support OR you receive support but do not have an e-QuickPay® or Direct Deposit account established, you will be required to enter your 12 digit Web ID.**
Step 5: View Your Case Information
Instructions: Once you have successfully verified your identity, you will be driven to the “Registration Confirmation” Page. Select “Continue” to view your case information in the portal.
If you have already established a User ID and Password through the Ohio Department of Job and Family Services online Cash, Food, or Medical Benefits portal, please use the same ID and Password for the Child Support Web Portal